Shipping Policy
At AusVapeShopz, we aim to provide clear and reliable delivery information for customers ordering online across Australia. Please review this policy before placing an order.
Australian Fulfilment
Available products are fulfilled locally within Australia. We do not publicly disclose the exact location of our fulfilment facilities.
We provide delivery across:
New South Wales
Victoria
Queensland
Western Australia
South Australia
Tasmania
Australian Capital Territory
Northern Territory
Delivery availability and estimated timeframes may vary according to the destination, courier service and local conditions.
Order Processing and Dispatch
Orders are generally processed and dispatched within 1–2 business days after payment confirmation.
Orders placed on Friday, Saturday or Sunday will usually begin processing on Monday. Orders placed before or during public holidays may require additional processing time.
Processing may also take longer during periods of high order volume, major promotions or unexpected operational delays.
A dispatch confirmation and tracking details will be provided after the parcel has been handed to the courier.
Estimated Delivery Times
Estimated delivery times after dispatch are:
Queensland, New South Wales, Victoria and many metro areas: approximately 3–7 business days
Western Australia: approximately 8–10 business days
South Australia, Tasmania, ACT, Northern Territory and regional areas: delivery times vary according to the destination and courier network
Remote locations: additional delivery time may be required
These timeframes are estimates only and are not guaranteed delivery dates.
Weather conditions, public holidays, courier disruptions, regional service limitations and other circumstances outside our control may affect delivery times.
Products Dispatched Separately
Some brands or models may be fulfilled from a separate Australian location.
Products dispatched from different fulfilment locations may arrive in separate parcels and receive different tracking numbers. Notices may also appear on relevant product pages or at checkout when products should be ordered separately.
Separate parcels do not necessarily indicate that part of an order is missing. Customers should check all tracking numbers provided before contacting support.
Shipping Charges
Shipping charges are calculated and displayed during checkout before payment is completed.
AusVapeShopz does not offer a general free-shipping guarantee. Any temporary shipping promotion will be clearly displayed on the website with its applicable conditions.
There is no minimum order value unless a specific promotion states otherwise.
Tracking Information
Tracking details will be sent after an order has been dispatched.
Customers should use the supplied tracking number to monitor the parcel and check for delivery updates, attempted delivery notices or collection instructions.
Tracking information may take some time to appear after a parcel has been lodged with the courier.
If tracking has not updated for an extended period, customers can contact the courier or the AusVapeShopz support team for assistance.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please check the following information carefully before placing an order:
recipient name;
street number and street name;
unit or apartment number;
suburb;
state;
postcode;
phone number.
If you notice an address error after placing an order, contact us as soon as possible.
We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or handed to the courier.
AusVapeShopz is not responsible for delays, failed delivery or additional courier charges caused by incorrect or incomplete address information supplied by the customer.
Delivery Delays
Once a parcel has been handed to the courier, the final delivery timeframe is controlled by the courier network.
Delays may occur because of:
severe weather;
public holidays;
regional service interruptions;
high parcel volumes;
incorrect address information;
unsuccessful delivery attempts;
events outside the reasonable control of AusVapeShopz.
We will provide reasonable assistance when customers experience delivery problems, but we cannot guarantee a specific arrival date after dispatch.
Parcels Marked as Delivered
If tracking shows that a parcel has been delivered but you cannot locate it, please:
Check around the delivery location.
Ask other household members, building reception or nearby neighbours.
Review any delivery photo or safe-place information supplied by the courier.
Contact the courier using the tracking number.
Contact AusVapeShopz if further assistance is required.
Please provide your order number and tracking information when contacting us.
Lost Parcels
If a parcel has not arrived and tracking indicates a possible loss, please contact us with your order number.
We may need to request an investigation from the courier before confirming that a parcel is lost.
When a parcel is officially confirmed as lost, AusVapeShopz will review the order and arrange an appropriate resolution, which may include a replacement.
Items Damaged During Delivery
If an item arrives damaged, contact us as soon as possible after delivery.
Please provide:
your order number;
clear photos of the parcel and product;
a photo of the shipping label;
a short video if the problem cannot be shown clearly in a photo.
Do not discard the packaging or damaged item until the support team has reviewed the case.
Incorrect Items
If you receive an item that does not match your order, contact our support team with your order number and clear photos of the product received.
After reviewing the information, we will provide instructions for an appropriate replacement or exchange.
Contact Us
For questions about dispatch, tracking, delayed delivery, damaged items or lost parcels, please email:
Please include your order number and relevant tracking information so our support team can review your enquiry efficiently.